Primary Care Doctors - Rockwall, TX

"I have been going to Dr Richards for a couple years, and my appointments with her have been great! The only thing I've ever seen her for was annual check ups; that's simple enough. However, twice, last year, I called to try to get seen same-day for something other that preventative care. I was told I will get a callback to see if they can fit me into the schedule. Well, I waited and no callback to even say I can't be seen. This occurred for 2 separate issues. This year, I had to do a mammogram, which does not require authorization from the doctor. The results were sent to Dr Richards, and she requested a follow-up mammogram, which requires authorization. I got a call from her office advising me that they will send an order/auth to the hospital, and the hospital will call me to schedule my follow-up. A week and a half passed and no call so I called the hospital myself and was told that they have no order for my follow-up. I called Dr Richards office to request that the order be sent to the hospital. Well, they sent the order to Presbyterian instead of Baylor, which is where I did my mammo. No biggie; I called back the office and let them know it was sent to the wrong hospital. The person I spoke with said she will fax the order that day and I will need to call Baylor to schedule. I called Baylor next day to schedule, only to be told that they have no order! Called back Dr Richards office and was told that the order was awaiting approval from Jana Davis (I have no clue who this is) so I informed them that my doctor is Dr Richards. I was then transferred to Shereen who said they were waiting for Dr Richards to sign the order! When I told Shereen that the person who answered the phone told me they were waiting for Jana Davis, her response was 'Well, that was the front desk; we are in the back with the documents'. Really??? It would be fine if all I go into that office for is preventative care, but they don't seem capable of handling anything outside of simple!"

"I had an appt for 3/18/22 and was called 2 days before the appt and told they are cancelling my appt because I am with Humana Advantage. My insurance rep called his office and spoke with the office manager, Melissa (who would not talk to me when I called) and asked her why she was denying service for someone they contracted for? She changed her story then and said they had made a mistake, but still would not let me see the doctor, only a nurse practitioner! I said I absolutely would not settle for the nurse practitioner! My former PCP recommended him to me in December because he was retiring. The woman who took my call two weeks prior and made the appt for me sounded just like the office manager, so I don't know why her story changed. I am certain Dr. Johnson would be very disappointed to know his recommendation to Dr. Bonacquisti was refused by this office manager."

"In my fifty-four years of life, I have yet to encounter a healthcare provider whose impact matches that of Dr. Vincent John Gonino. His unwavering ethical integrity, exceptional expertise as a healthcare practitioner, and strict adherence to the exacting standards of American medical practice redefine the very essence of healthcare excellence. From the moment one crosses the threshold of Dr. Gonino's practice, it becomes apparent that he is no ordinary physician. His genuine warmth and profound compassion distinguish him, setting a tone of trust and understanding that is truly unparalleled. What distinguishes Dr. Gonino even further is his holistic approach, which transcends mere symptom management to address the underlying root causes of illness with personalized and comprehensive care. Yet, the excellence of Dr. Gonino's practice is not solely attributed to his individual brilliance. His dedicated staff, imbued with the same ethos of compassion and professionalism, play an integral role in creating an environment where patients feel valued, supported, and empowered. In summary, Dr. Vincent John Gonino epitomizes the pinnacle of ethical and holistic healthcare. His exemplary conduct and dedication to patient well-being make him an exemplary model in his field. It is with utmost sincerity and conviction that I extend my wholehearted recommendation of Dr. Gonino and his exceptional team to anyone seeking transformative and compassionate medical care."

"I have used Dr Cirilo as my primary care physician for about three years. I have been extremely satisfied with her care and thorough wellness visits. Every referral she has made for me has been excellent as well. I would recommend her to any and all of my friends and family members. "

"Apathetic, disinterested visit. Doctor seemed as though she hated being there. Doctor did not communicate effectively. I have a serious, chronic set of conditions. Doctor recommended followup in six months. I had diabetes, high blood pressure, and neuropathy tthat needed treatment and management immediately, not in six months. Have fired her as my primary care physician."

"I have been a patient of Dr Vu's for years. She is someone that really does actually get to know her patients and goes out of her way to do what is in her patients' best interest. She and her nurses are the sole reason I will happily drive to Richardson from Irving because with her, nothing is a role of the dice."