More challenges with medical billing
June 07, 2026
KFF Health News highlighted the struggles that five patients in Connecticut encountered with regards to medical billing. In the first case, the patient was told that her procedure would cost her $5,000, which she prepaid. However, her insurer "covered only $15,000 worth of bariatric surgery, meaning she was responsible for any bills that exceeded that." Even worse, the health system that served her sued her for her balance.
It seems that health systems should give binding cost quotes for elective procedures so that patients are not surprised. That the patient's insurer only covered a certain dollar amount of bariatric surgery should have been known to both the health system and the insurer, and whatever out-of-pocket price was given to the patient should have factored in that limit. The breakdown in communication between the health system and the insurer does not seem like it should be the responsibility of the patient. Unfortunately, when patients try to get a firm price quote, medical groups will frequently refer the patient to the insurer and the insurer will refer the patient to medical group. Medical groups and insurer both have different pieces of the puzzle, and when the billing is done, the two parties are able to figure out how much the patient owes. Patients generally have less information than either the medical groups or the insurers, so a system that requires patients to figure out the cost themselves seems broken.