Neurologists - Hannibal, MO

"I made an appointment 3 months in advance, took a day off of work and paid a babysitter to be at my appointment. I showed up early to my appointment that was verified via phone, email etc and completed all forms before arriving. I was told my appointment was a different time (20 mins prior than my physical confirmation of time scheduled that I showed to the front desk staff). The employee at the front called the physician and said I arrived “late” for my appointment and I was told I would have to reschedule (when I in fact arrived early to my appt time and prepared for the appt). In explaining everything to the office manager and physically showing her my appointment confirmation from both the day in December the appointment was made and from one week prior to appointment they still told me they could not see me because they have a different time in their computer. As a health care provider myself I could not be more disgusted with this practice and office. They should be ashamed of the way they treat a patient who has done everything correctly to arrive and prepare for an appointment. I planned months in advance for this appointment and was made to feel as if I had done something wrong even when I had my confirmation emails in hand. I will strongly advise to never use this practice to anyone inquiring and will warn my friends and family who already do. Shameful."

"I started seeing Dr. Kurako on 10/3/18. I'm seeing her for pains in my arm that literally take my breath away. Our visit went well she really made me feel like she cared & could help. I was told to buy an over the counter neck brace (which I'm on husky it's hard enough for me to pay my normal bills let alone treat myself to a neck brace, but I got one anyway) and that I would need a CT Scan. Husky requires prior authorization when it comes to big testings like CT Scans & MRI's so the office was going to work on it and call me. 3 weeks went by my neck got way worse wearing the neck brace at night. I couldn't even raise my left arm above my head at this point. I called to check the status of the CT Scan I was told by a medical assistant that they would call me back they had to check the status. She called me back and basically without saying it the other medical assistant dropped the ball and she needed to restart the entire prior authorization process. I told her how I cannot raise my arm over my head and she stated the DR won't do anything until we get your CT Scan. 3 MORE weeks went by and I call the office for the THIRD time to check the status of my CT Scan and the medical assistant gets on the phone with an attitude telling me the DR doesn't want to do the CT Scan anymore. I stated how I still couldn't raise my arm over my head and how I feel like the office is making me feel like I'm a bother, I was basically brushed off the phone and not reassured that I wasn't a bother. The medical assistant said she'd ask the DR and call me back. So after 2 months of chasing this office down I still do not have any answers. "