Dentists - Douglasville, GA

"I arrived at 8:55 am for a 9:15 am appointment. I waited until 10:10 am to be called in. I was taken for x-rays and made wait another 10 minutes when the technician came in and told me that all systems were down and they could not help me. I asked her why they made me wait an hour and 15 minutes to tell me when I could have made an appointment for another day. She offered no apologies, simply repeating that all systems were down. They had no respect for my time and no respect for the annoyance that they created."

"Dr. Norris is such a wonderful dentist! I am so thrilled to see she is still in my network when switching healthcare providers. "

"I called the office in advance and made sure that their would be no problems with me being in the room with my daughter (minus xrays of course) the office staff assured me there were no issues. I took 2 hrs off of work and came into the office. They have a form for new patients to sign saying you are aware they do not let parents back in the rooms with their kids. I didnt sign the form. They had a problem with this and I went over it again, that my child has had dental trauma and relayed that I am required to be in the room with her as I am the only one that can calm her anxiety, I also relayed (again) that I also cleared this PRIOR to setting up the apt with their staff that said this was not a problem. They said okay just sign the form that you are aware of the policy. I did exactly that and made a note that Im signing that Im aware of the policy but that Im not in agreement with it. The office manager said I couldnt do that even though her staff said I could. She said she would go talk with the dentist and let me know. The dentist said that my daughter cannot be a patient of their facility. I let the office manager know I would be reporting this. You cannot manipulate parents into forcing them to agree to terms they do not, even though on 3 occasions you stated it would not be an issue. I advised the office manager to train her staff more adequately and reminded her I went above and beyond to make sure this would be an issue PRIOR to coming in. This office and dentist have ethical issues and their license should be revoked. You cannot manipulate me into signing a form I dont agree with. "